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The Secret Sauce to BPO Training Success
The practice of outsourcing functions to a Business Process Outsourcing (BPO) partner has the potential to improve operational efficiency, cost-effectiveness, and competitive advantage. By delegating
Outsourcing Your CX Is More Effective
How can Outsourcing help your CX? What is CX? The customer experience is how your customers feel about your company as a whole throughout the
Outsourcing? Head to the Philippines. Here’s Why
Excellent Outsourcing Services Comes Naturally for Philippine-Based BPOs! From majestic beaches, Olympic Gold medalist Hidilyn Diaz, boxing champ Manny Pacquiao, Nobel Prize recipient journalist Maria
Growing, Expanding, Covering the World One Hub at a Time
No one knows a tourist destination better than a local! If you want to sample a village’s culinary special, a resident would be able to
Outsource These Tasks to an Offshore Healthcare Team
Outsource These Tasks to an Offshore Healthcare Team If there’s anything anyone should never get wrong, it’s healthcare. Now more than ever, the healthcare industry
Artificial Intelligence and the Future of Our Call Centers
Artificial Intelligence or AI is taking an ominous turn. Will AI take the place of call center representatives? Does this spell unemployment for millions? What
Want to Delight Customers? (Put Your Employees First)
Great visions begin in the boardroom. But cascading this vision down to the front line and making it happen are the real challenges. Take the
Can CX Issues Be Random?
Challenging clients. We’ve dealt with them. We know them. We’ve probably been them at one point in our lives. The stories-turned-case-study-turned-training-scenario can be infuriating and
Eddie Vaca, cxperts COO Talks About KPI-Driven Decision Making
The 19th Annual Customer Contact East (A Frost Sullivan Executive MindXchange) program was held April 23-26, 2023 at the Marriot Harbor Beach Resort and Spa,